Sleazy Marketing

Interesting timing. Just this morning I was reading about Conrad Hilton in 50 Prosperity Classics by Tom Butler Bowdon and I think Conrad Hilton must be turning in his grave at your post. 

In the concluding paragraph of the chapter one reads -

 "Despite later becoming known as the founder of an international hotel chain, Hilton was almost 50 before  he bought a hotel outside Texas. Yet what seemed like slowness at the time had its benefits. By buying and operating all these hotels before the Hilton franchise was properly established it allowed him to truly master his industry and avoid risking the Hilton name."

And to end this post on a more inspirational note allow me to add the last sentence of the chapter - 

"The moral of the book is that it doesn't matter if you have not yet found your life's mission or achieved your dream of riches, as long as you are in a state of readiness to seize it when it comes."

From Paul:  "Hilton has no consistency from hotel to hotel and whilst the Hilton Park Lane may still be worth staying in, check out the Hilton in Bracknell. Like a Rolls Royce to a Skoda."Paul, have you stayed at the Hilton Park Lane recently?  I was there about two years ago for a weekend break.  At 7.30am on the Sunday morning the maid was banging on the door wanting to service the room.  She didn't speak enough English to understand my polite request to come back later, especially as the check out time is midday. She returned at about 7.45am, at which time I was not at all amused having just nodded off again.  It transpired that my "do not disturb"was not attached to the door handle when I got up to check on it but for all I know she was the one who had moved it. 

I checked their website:

The address of their location is printed really tiny in the banner. No eye catches that in time.

The LINK "Maps & Directions" would have surprised me a bit. Such a Link doesn´t suit to a hotel at the Heathrow airport, Terminal 5. Directions?

 

Next in the menu is Local attractions:

Windsor Castle. >> At the airport?

-->> further down: central London.

 

I carry no competence from the marketing area. Nothing.Which might be good to say something:

Maybe airports & travels via airfare should become "chic" or HIP and since there might be no room left at the direct airport for such a great hotel (pretend it was great), they just dis-located the potential airport hotel with the attracting name "Terminal 5" further downtown and this way want to connect their customers to MORE travels via airfare.

Maybe an airline investor had the idea. So it might be a vis-versa "law of attraction" they use.

The abstract.

A kind-a free cheese in.... THE a trap.

Yes.

Oh, btw, I think false advertising practices are horrible.  I really did feel bad for you.  To be sick and wandering around an airport sounds awful. :(  And, the victimhood thing was me being cheeky, but I do believe in victimization.  I think you were a victim of bad business practice.  So, I think it is okay that you posted this. 

Laugh it off Randy! This to shall pass! I just stayed at a Hilton Hotel in Myrtle Beach treated very professional!!!!

It's so nice to see you embracing your Victimhood.....   But, it is nice sometimes to have someone say, I am sorry Randy that's too bad.  It must have been miserable.  I hate those Hilton people now.  HATE them.  Sleazy, mean spirited,(should we say evil? I think we should.) evil, dishonest, terminal five lovin' dumb bunnies!

 

Hope you feel better tonight at your signing.  

Randy, I don't know why.  Same reason some restaurants allow flies in the kitchen. 

  Was the Hilton between Heathrow and Gatwick airport? 

    Hey By The Way how much does one of those clam shell laptop cases weigh?  My leather one is heavy. 

 

Just buy a private Jet Randy :-)

excuse me,Im work as marketing in iran,. but here there arent any person to  help me in this cours.

plz help me,what shuold I do is better???

Comes as no surprise. Hilton have had precious little integrity since the brand became a franchise. Hilton has no consistency from hotel to hotel and whilst the Hilton Park Lane may still be worth staying in, check out the Hilton in Bracknell. Like a Rolls Royce to a Skoda.

Honestly I think here is company in trouble.  If I see someone who cares I might try to discover the issue just by chatting.  But my next trip would be planned differently.

Marketing with integrity was a lesson you taught many years ago and one I have tried to adhere to over the years.  Your marketing team should have a word with Hilton to see if their marketing team would benefit from your courses.  In defence of Hilton, I am very surprised they didn't provide you with a courtesy car to and from terminal five as they are well aware of the distance.As a matter of interest: London Heathrow is actually 15 miles outside the city of London and Gatwick is 30 miles outside the city so the whole BAA marketing could do with being a little integrity.  You'll be relieved to know that London City Airport is actually in the city of London.About ten years ago I attended a memorable Randy Gage event at a hotel in Heathrow.  I'm not sure but it may have been at the Hilton;  I do remember that I had to stay at the hotel next door for reasons of economy.  You may be thinking that I was displaying my lack of prosperity consciousness, but believe me, it was far superior to the Travelodge's etc that I might have chosen prior to listening to you. Perhaps, the next time you are making a connection through London, you could try London Gatwick for your amusement.  The Hilton Hotel is located at the South Terminal, Gatwick, but by the time you reach your Executive suite, you have walked almost the equivalent of the distance to the North terminal."Suggestion from mlmxpertholland : Book a nice hotel (nowhere near an airport), relax, ask that question right before you go to bed and voila, in the morning it will come to you. Now, if you care to do so and share the answer, then there might be a lesson in it for moi."For truly memorable relaxing hotels in the UK, you should try http://www.elitehotels.co.uk/.  I will stake "my integrity" on you not being disappointed.  If you are, send me the bill.debbiemichel8@hotmail.com@

The people running Hilton and some other companies  are far more concerned about making a quick buck this quarter, rather than establishing a long-term relationship with other human beings.Quality and building relationships with staff, management, and customers can take time and money. Pleasing stockholders has taken the front seat to ethical business practice.It's dishonest and since most people only hear about "evil" corporations and "evil" rich people, they don't see the good which passionate, dedicated people can do.

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I agree, You would think that the Hilton would be honest and add value to stay with them if you have to leave the Airport.  

Time to have some fun with Randy.....

Here's a Top 10 List for you:

1) You get back what you put out there bud (ouch - humor intended)

2) Never stay at a hotel with "Terminal" in it's name...

3) Start living - get "Net Jet" service - true prosterity baby!

4) Time to change travel agents?

5) or did we not tip our travel agent last time? (sounds like a passive aggressive to me....)

6) Skip London next time .... it's over rated anyway...

7) Come on, there never is a "quick out" of any airport anymore

8) The Queen Mary could have been faster....

9) Sounds like a lack of prosperity conciousness, did you give them a copy of your new book?

10) They obviously don't appreciate you like we do!

 

Sorry for your miserable trip, better luck next time...

 

Love you Randy! 

 

Thanks Randy for reminding me why I don't stay at Hiltons. Sorry you had a poor experience. Would you like Paris to follow up with you..............?

Randy,

We both know that traveling ain't what it use to be! The big chains outside of Marriott are not really interested in your comfort or stress, just your money.

I flew to California last week and Southwest booked my companion pass on a different flight, one hour later. So much for the primary having to travel with the companion.

I would have taken the local "motel 6."

Dr. Mike

They just got some bad publicity for tens of thousands of your followers.

I am absolutly sure it has nothing to do with sleazy marketing agents or anything like it @Randy_Gage It has, however, everything to do with the universe trying to teach you a lesson. Which lesson? No idea, but since I am not living your live, that question is not mine to answer but yours. My suggestion: Book a nice hotel (nowhere near an airport), relax, ask that question right before you go to bed and voila, in the morning it will come to you. Now, if you care to do so and share the answer, then there might be a lesson in it for moi, my friend!! C ya in Houston!!!

Lack of prosperity consciousness!   The hotel was desperate...  And so long as the chain doesn't know about how they are advertising....   :/

 

I avoid Hilton...

I'd believe what you just wrote!  The hotel chains sell their rooms too now from Asia.  They use to hold their call centre in Sydney, Australia but the upkeep got too expensive.  So guess what - they down sized and went to Asia to hire people for a cheaper dollar to do the same work.  So it makes sense the whole fiasco went down like it did - they just got cheap labour and now cheap information to hand to their customers!  

As an Englishman (or British) I felt ashamed to hear your experience but have to say it has become too common here!  There are some good hotels at T5 (I believe there is a Sofitel) so better luck next time! Anyway when are you coming to visit the UK? We need you here!!

Just a thought...Seems like it would be great to ask Hilton First as it is possible that it might have been an honest mistake. Americans aren’t the only ones that make honest mistakes.

it's the reason that sales and marketing reps have such a bad reputation in the eyes of most people...

A letter to Hilton would be in order for this one.

I could have told you where it is and I don't live in in London or stay in Hotels in London, I'm 90 miles away! I only know where the expensive hotels are near Heathrow from attending a seminar in the area. I would have checked online maps and found one nearer.

Randy, when it turned out to be the wrong Hilton, why didn't you go to a different (closer) hotel, check in and cancel the other hotel? The world won't stop spinning because you stayed somewhere else...

Ah, the fringe benefits of biz travel. ;-p

 

If Hilton has their own internal marketing team then ya, that's Sleazy. If there web and SEO stuff is handled outside the company, Hilton needs to know about this stat.

 

If it's the former, it tells me other firms are doing the same thing.